Refunds & Returns
• Exchange only on full price items within 7 days of receiving your purchase.
• You are responsible for all postage costs.
• Item must be unused and in the same condition that you received them. We do not accept washed or worn items.
• Cactus Crew reserves the right to reject any returns that are not sent back in their original condition, including tags attached
• Only pull priced items may be exchanged, sale or discounted items cannot be refunded or exchanged.
Being a small business, unfortunately we do not offer refunds, so please choose carefully. Check the size guide carefully before your purchase.
If you need to exchange an item, send us an email at firstname.lastname@example.org with the subject 'EXCHANGE REQUEST' to let us know.
Post your items back to:
Cactus Crew - P.O. Box 38, Point Lookout , QLD, 4183, AUSTRALIA (within 7 days of receiving your purchase.
Be sure to include your contact details in your returned package.
Please note: returns sent back are the buyers responsibility. If the item is sent standard, not tracked or signed for, this is at your risk. It is best to ensure your returns are sent with tracking and/or signature on delivery, and you monitor its tracking, as Cactus Crew is not liable for returns not received. Any items not received will need to chased up by you with the postal service you used.
Upon receipt of your exchange, you will then be emailed a credit code for you to use online and choose your product. Credits are only valid on full price items, and not valid with any other discount or promotion.
Credit codes will expire after 30 days.
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
All items are inspected before sending however there is always room for error. If in the unlikely event you receive an item with a fault, please contact us immediately . We cannot replace an item once it has been worn, washed, used, or after 7 days from receiving your item.
Please refer to our product page for all directions on caring for your garments. Cactus Crew is not liable for any damaged products due to incorrect care , wash or wear.