Standard postage within Australia over $100 - FREE
Standard postage within Australia under $100 - $10
Express postage within Australia - $15
TRACK YOUR PACKAGE
As you can imagine, we could not possibly track each and every one of your packages once they leave. Once you are sent your tracking, it is your responsibility to follow this, and ensure you are available at time of delivery, and/or available to collect from your post office if no one is home to collect it.
Please use your tracking provided and always contact your local postal service with your tracking for any updates.
Australia post - contact for domestic orders (follow your tracking link or give them a call)
International orders - Once your order hits your country, your local postal service is who you can refer to. EG. United states (USPS). You will get more accurate updates via using your local system.
Please note: Cactus Crew does not issue refunds if parcels are late, or have been sent back because they have been failed to be collected. It is up to the receiver to ensure they have stated the correct delivery address, and are available for the delivery of the parcel or contacted their local post office to arrange pickup . If several attempts have been made and the item is sent back, the receiver is responsible for postage charges back to them. Refunds are not applicable on postage costs.
Please ensure you check your tracking before sending through delivery inquiries.
If your package is open or damaged upon receipt, you are required to take this up with the postal system IMMEDIATELY, to ensure you are correctly compensated. We are not liable for damaged packages, or missing items if the correct procedure is not followed.
Like everyone else, we enjoy our weekends off. Whilst our work never stops, email and order enquiries are not get read over the weekend. We aim to respond to email within 1-2 business days. Please allow for business days only for processing and packing times.